Privacy Policy

Frond’s Privacy Policy

Welcome to Plannit Limited’s (trading as “Frond”) privacy notice. This privacy notice provides information on how Frond collects and processes your personal data when you use our app.

Important information and who we are

Plannit Limited is the controller and responsible for your personal data.


Our full details are: Full name of legal entity: Plannit Limited’s (trading as “Frond”) Name or title of DPO OR data privacy manager]: Mark Ferrari Email address:

The data we collect about you

If you consent, we may collect, use, store and transfer different kinds of personal data about you as follows: Identity Data including name, username or similar identifier, marital status, title, date of birth and gender. Contact Data including billing address, delivery address, email address and telephone numbers. Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Technical information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, (Device Information); Information stored on your device (Content Information); Details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise (Log Information. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time.

Information we receive from other sources (Third Party Information).

We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following: To register you as a new customer. To manage your relationship with us. To enable you to participate in a prize draw, competition or complete a survey. To improve our website, products/services, marketing or customer relationships. To recommend products or services which may be of interest to you. Where we need to comply with a legal obligation. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

How we share your personal data

We may share your personal data with external third parties such as retailers and service providers in order to deliver tailored recommendations and suggestions to you.

International transfers

We will not transfer, store or process data outside of the EEA.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 27 July 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our app may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our app, we encourage you to read the privacy policy of every website you visit.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (

Further details

If you are looking for more information on we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.